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margaretb44790660
Participant
January 29, 2019
Answered

Cannot read any ebooks

I get the following message - please help

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    Bernd Alheit
    Bernd AlheitCorrect answer
    Community Expert
    January 29, 2019

    Open the file in Adobe Digital Editions.

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    4 replies

    Charleen5CB6
    Participant
    October 7, 2021

    Why does my e-pub keep getting changed to acsm and then my books don't download properly. Started happening on Oct 01, 2021.

     

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    Test Screen Name
    Legend
    October 7, 2021

    Some ebooks come as ACSM files. This is the format chosen by the publisher, and not a mistake or bug. You must use the right software to read such ebooks, not Acrobat Reader.  If this changed then either the publisher changed something or you've accidentally changed how ACSM files work on your system.

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    Charleen5CB6
    Participant
    October 10, 2021
    So if I have accidently changed it, how do I fix it?
    I'm not the only person this has happened to in the last week.
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    Bernd Alheit
    Community Expert
    Bernd AlheitCommunity ExpertCorrect answer
    Community Expert
    January 29, 2019

    Open the file in Adobe Digital Editions.

    Translate
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