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ggalvan1
ggalvan1
Participant
January 16, 2019
Answered

Cannot Reinstall Adobe Acrobat Reader DC

  • January 16, 2019
  • 1 reply
  • 3964 views

Hi,

I uninstalled Adobe Acrobat Reader DC and tried reinstalling it.  But when I try to reinstall it, there is an error and it mentions that a newer version is already installed.  But there is not Adobe Acrobat Reader DC installed on my computer, I confirmed by checking within Add/Remove programs in Control Panel.

Appreciate your help in reinstalling Adobe Acrobat Reader DC.

Thanks

    This topic has been closed for replies.
    Correct answer ggalvan1

    I still can't get it to install.

    On 01/21/2019 05:22 PM, ggalvan1 wrote:

    CANNOT REINSTALL ADOBE ACROBAT READER DC

    created by ggalvan1 in Acrobat Reader - View the full discussion


    I installed the "2019-01 Preview of of Monthly Quality Rollup for Windows 7 for x64-based Systems (KB4480955)" within windows updates from my computer, which included the "Universal CRT" and this allowed me to install Adobe Reader.  Thanks.

    1 reply

    Adorobat
    Adorobat
    Participating Frequently
    January 16, 2019

    Hi ggalvan1,

    As per the issue description mentioned above, you are facing issue when trying to install reader on the machine, is that correct?

    Try the troubleshooting steps given in the following forum thread under post#2:

    Re: A newer version is installed, 1722 error

    Let us know if you need any help.

    Shivam

    ggalvan1
    ggalvan1Author
    Participant
    January 17, 2019

    Hi Shivam,

    I am not getting the 1722 error.

    Attached is the error message I am getting.  I also noticed that there is Adobe information in ProgramData.

    Is there away to complete remove all the information that Adobe left behind?

    Or do you still recommend, following the troubleshooting you made reference to.  If, so which one is it?  The one regarding updating windows or installing the adobe program to remove the files?

    Thanks

    Adorobat
    Adorobat
    Participating Frequently
    January 21, 2019

    Try removing traces of reader using cleaner tool which you can download from here: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs , reboot the machine, then reinstall reader from here: Adobe Acrobat Reader DC Install for all versions

    If you are still getting newer version already installed error, try the troubleshooting steps given in the above forum thread on installing the update for windows.

    Let us know if you need any help.

    Shivam

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