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A
Anonymous
January 6, 2011
Answered

Cannot Resize Too Large Print Dialog Box

  • January 6, 2011
  • 12 replies
  • 93131 views

When trying to print using Reader X, the print dialog is huge and the "OK" button extends off the bottom, making it inaccessible.  I have tried resizing the print box but the handles that appear on the edges will not adjust the size of the box.  This happens no matter the size of the Reader window with which I am working.

Is anybody else running into this problem? Any idea how to fix it?

I am using a screen resolution of 1024 x 768.

Thanks.

This topic has been closed for replies.
Correct answer Allta Media

On computers with low resolution, such as 800 X 600, the Print and Cancel buttons can be off the screen. The free 10.1.3 update to Reader and Acrobat addresses this issue. You can install this update automatically from within Reader and Acrobat. If you cannot update at this time, do any of the following:

  • Drag the scroll bar on the right side of the Print dialog box down to access the buttons.
  • To print, press Enter or Return.
  • To cancel, press Esc.

This information has been taken from the following knowledgebase article Printing questions | Acrobat, Reader 10.1.2 or later.

12 replies

crinnauthor
crinnauthor
Participant
November 17, 2017

I had this problem running Windows 10 on a brand new laptop.  The issue is the one outlined above about text size etc.  Mine was default set at 150%, when I changed it to 125% all of the dialogue box became instantly visible.  A bit daft that Adobe doesn't sort out this glitch in Acrobat - it's a an expensive app at £15 a month compared to photoshop, for example.  It is the only application that I have had this issue with and I will now have to re-adjust the font size for my own comfort every time I come out of Acrobat.

So just go to your desktop screen, right click on it, select display and adjust the character/font setting.  Mine worked, as I said, at 125%

Good luck!

    denisg146
    denisg146
    Participant
    March 26, 2018

    This same problem only surfaced on my Dell laptop running Win10x64 and Acrobat Reader DC latest version. There was an update to Reader DC recently so maybe that's what did it. However, crinnauthor's solution above worked perfectly for me too. Thanks a million!

      paul_holden
      paul_holden
      Participant
      May 2, 2017

      Experienced the same issue and this resolved it. In Adobe v.11 go to: Help > Repair Installation (*Restart required)

      F
      Fred2179
      Participant
      September 30, 2015

      I've noticed this silly problem since Reader DC was forced on my a few weeks ago.  (Guess that's what happens when you get something for free.)  I'm using version 2015.008.20082.  When it 'updated' to this version, my "print" button was off the bottom of the screen - my monitor is HD and when I checked, the visible window was 1047 pixels deep to just above the "Print" button.

      Yes, the elevator/scroll bar lets me go to the button, but it is a bit annoying.

      Looking at all the suggested solutions, I checked for a Preference to set scaling - no dice.  It's been removed in my version.  I had 'auto detect' set and I switched it to 'no scaling'.  That solved the problem, but everything is now tiny.  I prefer the view when scaling is set to 'auto deterct'.  But then I can't see the "Print" button.

      This is REALLY annoying.  Whoever invented 'auto detect' scaling forgot to re-scale the Print dialog !!!  Adobe - please fix it.

        sp4753
        sp4753
        Known Participant
        September 1, 2015

        LoriiAUC, this is not the correct answer. PutridBeast has a high resolution monitor. Your answer assumes he has a low-res monitor.

        sp4753
        sp4753
        Known Participant
        September 1, 2015

        Not one of these "solutions" is satisfactory. However I did find a real solution somewhere that fixed the problem properly without having to mess with the screen resolution. Then I uninstalled Adobe Reader XI because another of its features was irritating me to death. Like PutridBeast above, I switched to another pdf software (not PDF-Xchange but thanks for the tip - it might be better than the Nuance product).

        Unfortunately Nuance PDF Standard has its own irritating features so I then re-installed Adobe Reader XI to use only when I wanted a certain feature. So now I have the Adobe Reader huge print dialog box all over again!

        I have searched through all my internet history to try and find the solution I found before, but with no success.

        Isn't there someone out there who has found the same solution I found to this 4 year old problem?

        cjestel
        cjestel
        Participant
        May 23, 2015

        I have a larger resolution, but still had to scroll down to hit print.  That in itself wasn't too annoying, but the printer was autoselected, so when I scrolled with my mouse it would change the printer I was using. 

        This resolution worked for me and I think will work for a lot of you as well.  Open reader, and then go to edit->preferences.  Click on General on the left hand side. Change "Scale screen resolution (requires restart):" to 100%, then scroll to the bottom and hit OK.  Close reader, and then re-open it.  The print dialog box when I went to print after that was a normal size.

        A
        Anonymous
        July 23, 2014

        Here is the answer that worked for me:

        Acrobat and Reader now take advantage of Hi-DPI monitors and can scale the user interface to 200%. This is automatically enabled using system settings and can be customized by choosing Preferences > General > Scale for screen resolution. The value is set to Auto by default, but it can be forced to 100% or 200%. Other items such as the font size, menu items, and drop down lists are controlled by the user’s system control panel rather than application’s preferences.

        11.0.07 scaling settings options and behavior are as follows:

        • Auto
          • For settings up to 150%, display the UI at 100%
          • For settings 150% or higher, display the UI at 200%
        • 100%
        • 200%
          C
          Counterdoc2
          Participant
          April 23, 2012

          I solved the problem...

          The windows default font was missing. After reinstalling the standard fonts it worked fine!

            Allta Media
            Community Expert
            Allta MediaCommunity Expert
            Community Expert
            April 23, 2012

            Thanks so much for letting us know how you solved your issue.

            C
            Counterdoc2
            Participant
            April 23, 2012

            Hi,

            I am having the same problem on WinXP with Adobe Reader X... Version 9 works fine btw. It has nothing to do with the screen resolution (i use the default settings).

            Allta Media
            Community Expert
            Allta MediaCommunity ExpertCorrect answer
            Community Expert
            April 23, 2012

            On computers with low resolution, such as 800 X 600, the Print and Cancel buttons can be off the screen. The free 10.1.3 update to Reader and Acrobat addresses this issue. You can install this update automatically from within Reader and Acrobat. If you cannot update at this time, do any of the following:

            • Drag the scroll bar on the right side of the Print dialog box down to access the buttons.
            • To print, press Enter or Return.
            • To cancel, press Esc.

            This information has been taken from the following knowledgebase article Printing questions | Acrobat, Reader 10.1.2 or later.

            A
            Anonymous
            April 23, 2012

            I solved all of my Adobe Reader frustrations, including this one, by

            installing PDF-Xchange [

            http://www.tracker-software.com/product/pdf-xchange-viewer] and making it

            my default .pdf software. I have not had a problem since and am very happy

            with the additional functionality provided by this lightweight software.

            A
            Anonymous
            March 25, 2011

            The solution - with Windows 7 - on your desktop, right click and select "Screen Resolution"

            Then look for link near bottom "Make text and other items larger or smaller" and click there.

            The default is 100%, but I had mine set at "Medium" - 125% to make reading easier.

            Now, to correct the issue at hand, I have mine set to "Custom" at 105%  - and life is good.

            A
            abstract_calmness6C1A
            Participating Frequently
            March 25, 2011

            I set mine at 90% and it doesn't make any difference. Changing the resolutions, screen percentage, etc. does not solve the problem of the bottom buttons hiding themselves behind the bottom task bar. Click on the link that I posted in one of the other replies and you can see what I am talking about on how the bottom buttons are blocked by the task bar on the bottom of the screen. Yesterday I decided to uninstall Reader X and re-install Reader 9.4 and the print dialog box is about 2/3 the size and all the buttons on the bottom of the dialog box are visable. The program works like it should. Now I wonder if I should try and reinstall Reader X and see if there had been a problem when it installed originally? I would like to know what is causing this on some computers and some operating systems? It doesn't seem to make a difference if the circumstances with each computer are not the same?

            X
            Xirad
            Participant
            September 24, 2011

            Has this never been resolved?  I'm having the same issue on WinXP and Adobe Reader X   AND  Adobe Acrobat Pro X.  But my dialog boxes are HUGE.  So huge you can't read anything.  The same thing happens with any security error pop-ups, the Preferences dialog and any warnings that I've not saved my changes, etc.  All I can do is hit ESC or Enter and hope that whatever is selected is what I want.

            I have the full Adobe Web Creative Suite 5.5 and all the rest of the products - Dreamweaver, Photoshop, etc. behave correctly.

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