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katrina4218
Participant
May 1, 2017
Question

cannot save and save as just goes to blank screen

  • May 1, 2017
  • 2 replies
  • 850 views

Save button is not a option and when I hit "save as" just goes blank screen.

My system is MAC OS X version 10.9.5

Thanks

    This topic has been closed for replies.

    2 replies

    S
    Adobe Employee
    sangrover
    Adobe Employee
    May 18, 2017

    Hi,

    Go to Help > Generate System Report. Please try to reboot the system once and check if the issue still appears. if yes, then follow the steps below.

    1. Does this also happen with other applications like Send and Track, Send for Signature etc.?

    2. When the blank screen appears while opening any service view or Save dialogs, go to Activity Monitor and check whether a process named "RdrCEF"/"AcroCEF" is running or not? Is it in a hanged state? If yes then create the sample of the process.

    3. Also go to Console application and verify if any crash logs have been generated under "User Diagnostic Reports"/"System Diagnostic Reports". If yes, please share them with us.

    4. Go to /Library/Application Support/Adobe/<Reader/Acrobat>/DC/WebResources/Resource0 and please share the contents of this folder.

    Regards,

    Sandeep Grover

    AkanchhaS8194121
    AkanchhaS8194121
    Legend
    May 1, 2017

    Hi Katrina4218,

    You may refer to he forum thread "save as" pop up box does not allow me to save the document.  where similar issue has been addressed and resolved.

    Let us know if it doesn't work even after turning the online storage off.

    Regards,

    Akanchha

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