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morganb25289685
Participant
January 8, 2018
Question

Cannot save the document

  • January 8, 2018
  • 2 replies
  • 443 views

The most recent version of Adobe Acrobat reader DC will not allow a fill and signed document to be save nor will it exit the document or allow the reader to be closed.

Please help!

    This topic has been closed for replies.

    2 replies

    M
    morganb25289685Author
    Participant
    January 9, 2018

    Hi Meenakshi,

    The document in question is an current PDF into which I wish to  fill an sign and then safe the document , once a text/ signature is added the program freezes and nothing can be done it will not save or can you close the program there are no error messages, nothing happens the program can only be close by using windows task manager.

    The current version of Reader DC is 2018.009.20050

    My current OS is Window 7 Pro Service pack 1

    Regards

    Morganb

      Meenakshi_Negi
      Meenakshi_Negi
      Legend
      January 11, 2018

      Hi Morganb,

      As per your description, it seems to be the freezing issue.

      Please try the troubleshooting steps mentioned here Troubleshoot Windows system errors, freezes | Adobe software

      Check if that helps.

      Let us know if the issue still occurs.

      Regards,

      Meenakshi

      Meenakshi_Negi
      Meenakshi_Negi
      Legend
      January 9, 2018

      Hi Morganb,

      As you said above that Reader cannot save or close the document, do you receive an error message?

      What exactly happens when you try to save the document or close the document?

      As you have mentioned that you are using the recent version, please share the exact dot version of the application.

      Take help of the steps mentioned here Identify the product and its version for Acrobat and Reader DC to check the dot version of the application.

      Also, let us know the OS installed on your system.

      Regards,

      Meenakshi

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