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bartl1808506
Participant
October 4, 2018
Answered

cannot send email from Acrobat Reader DC 2019

  • October 4, 2018
  • 2 replies
  • 3720 views

Er is een fout opgetreden bij het maken van een e-maildocument. Uw aanvraag kan niet worden voltooid door Adobe Acrobat

This topic has been closed for replies.
Correct answer harshas13

Dear Arvind,

I know now that is has to do with the new version of OSX.

With High Sierra there is no problem at all

With Mojave the problem occurs!

With kind regards,

Bart Lensink

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Hi bartl1808506,

We're sorry for the trouble you had with Acrobat Reader.

This seems to be an issue due to the new security settings on the Mac OS 10.14 (Mojave), wherein you need to to grant access to certain applications so they can access mail, messages, photos etc.

To provide access to Acrobat Reader to access Mac mail, please follow the steps below:

1) Select System Preferences from the Apple menu.

2) Click the icon labeled Security & Privacy.

3) Click the Privacy tab at the top.

4) In the left hand column, click on Automation,

5) Acrobat Reader will appear listed in the right hand section, Tick the boxes next to it to grant access.

6) Relaunch Acrobat Reader DC, and you should now be able to send file as a mail attachment using Mac Mail form within Acrobat Reader DC.

Please check and confirm if this works for you.

Regards,

Harsha

2 replies

R
roberts1391186
Participant
October 25, 2018

I can not attach a Acrobat doc to my e mails. PLEASE CORRECT THIS ASAP OR HIRE SOMEBODY EWHO KNOWS HOW TO CORRECT IT.

AnandSri
AnandSri
Legend
October 4, 2018

Hi Bartl,

We're sorry for the trouble you had with Acrobat Reader, we're aware of the issue and the Engineering team is working on a fix on high-priority. We will share an update as soon as it is publically available.

Thanks for your time and patience thus far.

Regards,

Anand Sri.

A
Adobe Employee
arvindy
Adobe Employee
October 8, 2018

Hi bartl1808506,

Could you please provide the the following info-

-Steps to reproduce the issue

-System used(Win 10/8/7, Mac)?

-Email client used?

Meanwhile could you please follow the steps in the below article to use the email icon to send PDF directly as email attachment.

Link : How to use the email icon to directly send file as attachment

Please let me know in case of any concerns.

Regards,

Arvind

B
bartl1808506Author
Participant
October 8, 2018

1. I open a pdf-document and I want to send it from the application Acrobat Reader. - error occurs.

2. I use Mac OSX. It was never a problem untill the new version of Acrobat Reader.

3. E-mail client: mail (Apple OSX)

Met hartelijke groet,

Bart Lensink

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