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Participant
September 11, 2020
Question

Cannot use Acrobat 2017 on new computer

  • September 11, 2020
  • 1 reply
  • 320 views

My computer failed last week and I had a new one built.

My hard drive was cloned but now my Acrobat 2017 is not working. When I try to use it, it thinks I'm using the paid version of DC and says the serial number is not valid.

 

Help please.

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1 reply

Legend
September 11, 2020

You can't clone Adobe software. Well, you can, but the licensing won't work. Did you reinstall it at all, or is this just a copy of the old disk? Please explain "thinks I'm using the paid version of DC and says the serial number is not valid." -- Acrobat 2017 is a paid product with a serial number. Acrobat DC is a paid product but has no serial number.