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wincha
Participant
May 14, 2025
Answered

Cant Login to Google in Desktop/PC Acrobat Reader app

  • May 14, 2025
  • 2 replies
  • 882 views

Hi, i have a issue since some time ago and contacted many times to support but they never fixed it.

 

The issue is when i try to login with my google account on PC never completes due a issue/hang of the app.

 

The process:

Click to login.

The app opens a window for login, then i click to google and opens the login web, logins ok and the window opened in the app closes ok but here comes the issue, the Adobe Acrobat got stuck/hang on that point forcing me to close the app using task manager because got hanged.

 

I need to force close the app because got stucked/bloqued the UI.

When u try to click on the UI, sounds windows DING, DING, DING like something is blocking the UI.

Doesnt matter the time u give to the app, it dont respond or fixes.

 

I reopen again and the app isnt logged...

 

I talked with support time ago and i never got a solution for this. (they told me many times that issue is fixed, but i check for app updates, saying my app is updated and still got that issue again and again).

 

I tried in another computer, fresh windows install and the issue is reproducible.

 

I hope this info helps for fix the issue.

Thx in advance.

Correct answer AnandSri

Hello!

 

I hope you are doing well, and thanks for reaching out.

 

++ To add to what has already been shared, please ensure you have the latest version of Acrobat installed on the machine: 25.001.20474 (Win) | 25.001.20476 (Mac), Apr 28, 2025. Check for any pending updates from the Menu > help > check for updates, install the updates, restart the app and the machine, and try again. 

 

Clear out Acrobat’s sign-in cache. Sometimes stale tokens or a corrupted cache prevent the UI from unblocking after the browser window closes. Close Acrobat Reader completely. Navigate to: %APPDATA%\Adobe\Acrobat\DC\Authentication

Delete everything in the Authentication folder. Reopen Acrobat Reader and try Sign In → Google again. 

 

Check your default browser and protocol handler. Acrobat uses your system’s default browser and Windows’ built-in web view to complete OAuth. Make sure you have a modern browser (Edge, Chrome, Firefox) set as Default: Settings → Apps → Default apps → set your preferred browser. In that browser, confirm that it’s handling https:// links (check its own Settings → Default browser). Close and retry the Google login from Acrobat Reader.

 

Right-click Acrobat Reader → Run as administrator. This will reveal if permissions were blocking the sign-in flow.

Reinstall Acrobat Reader cleanly. Uninstall Acrobat Reader using the Acrobat Cleaner tool. Reboot Windows. Download the latest Reader installer from https://adobe.ly/42UFibE and install.

 

Let us know how it goes.

Thanks,

Anand Sri.

2 replies

AnandSri
Community Manager
AnandSriCommunity ManagerCorrect answer
Community Manager
May 14, 2025

Hello!

 

I hope you are doing well, and thanks for reaching out.

 

++ To add to what has already been shared, please ensure you have the latest version of Acrobat installed on the machine: 25.001.20474 (Win) | 25.001.20476 (Mac), Apr 28, 2025. Check for any pending updates from the Menu > help > check for updates, install the updates, restart the app and the machine, and try again. 

 

Clear out Acrobat’s sign-in cache. Sometimes stale tokens or a corrupted cache prevent the UI from unblocking after the browser window closes. Close Acrobat Reader completely. Navigate to: %APPDATA%\Adobe\Acrobat\DC\Authentication

Delete everything in the Authentication folder. Reopen Acrobat Reader and try Sign In → Google again. 

 

Check your default browser and protocol handler. Acrobat uses your system’s default browser and Windows’ built-in web view to complete OAuth. Make sure you have a modern browser (Edge, Chrome, Firefox) set as Default: Settings → Apps → Default apps → set your preferred browser. In that browser, confirm that it’s handling https:// links (check its own Settings → Default browser). Close and retry the Google login from Acrobat Reader.

 

Right-click Acrobat Reader → Run as administrator. This will reveal if permissions were blocking the sign-in flow.

Reinstall Acrobat Reader cleanly. Uninstall Acrobat Reader using the Acrobat Cleaner tool. Reboot Windows. Download the latest Reader installer from https://adobe.ly/42UFibE and install.

 

Let us know how it goes.

Thanks,

Anand Sri.

    W
    winchaAuthor
    Participant
    May 14, 2025

    Hi!

    Your solution was the fix for my problem. 👌

     

    I executed:

    uninstall, used clean tool, installed your setup then opened. No admin rights needed.

     

    big thanks!

    have a nice day 😊

      R
      Ruleta_Aleatoria2448
      Participant
      May 14, 2025

      Try these steps:

      1. Update Acrobat Reader
        Go to Help > Check for Updates and install any available updates.

      2. Use Chrome or Edge as Default Browser
        Acrobat uses your default browser to sign in.

      3. Clear Acrobat WebView Cache

        • Close Acrobat

        • Go to %APPDATA%\Adobe\Acrobat\DC\Security

        • Delete or rename the browser or webview folder

        • Reopen Acrobat

      4. Enable TLS in Internet Options (Windows)

        • Search for Internet Options

        • Under Advanced, enable TLS 1.2 and TLS 1.3

      5. Allow Adobe in Google Account
        Visit your Google Account settings and check that Adobe is allowed under third-party access.

      6. Temporarily Disable Antivirus/Firewall
        See if that’s blocking the login.

      7. Reinstall Acrobat Reader
        Fully uninstall, then reinstall from Adobe’s official site.

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