case number closed before problem was addressed?

Forum|Forum|7 years ago
May 1, 2018
3 replies
505 views

Sent in request for support and than got a email that said problem was resolved.????? case number ADB -1974914-S2Z4

This topic has been closed for replies.

A

alejandros83355886

Participant

All was OK but I have not been able to get the program dowloaded

Can you send me the site where I can download. It has been paid for

AnandSri

Community Manager

Hello Alejandros,

I have checked the records with your current Adobe ID and found that you are subscribed to Acrobat Pro DC subscription. You can download and install the software from the Adobe URL Download Pro or Standard versions of Acrobat DC | Non-subscription

Sign in with your current Adobe ID and password in Acrobat Pro DC to activate the license on your computer.

Feel free to update this discussion for any further assistance.

Thanks,

Anand Sri.

AnandSri

Community Manager

Hello Davida,

We apologize for the inconvenience caused, as per the description and case number, you are facing an issue while converting a PDF file to Word, Is that correct?

The record shows that you are subscribed to Adobe ExportPDF service with your current Adobe ID.

Would you mind sharing the PDF file with us and a detailed information about the issue you are facing while converting the PDF file with us so that we can test it at our end?

To share the file, please use Adobe Send feature, upload the file, share the link to files via private message only, How Do I Send Private Message

Looking forward to your response.

Regards,

Anand Sri.

~graffiti

Legend

Which product is this for?

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