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Khawar Pasha
Khawar Pasha
Participant
April 16, 2017
Answered

CGetSigningParams-3878

  • April 16, 2017
  • 1 reply
  • 6944 views

After the latest update for Adobe Reader DC (April-2017) I am unable to add PDF Image in order to customize Signature Certificate Appearance.

When I try I get following error:-

Unknown error

Support Information: CGetSigningParams-3878

Kindly advise

    This topic has been closed for replies.
    Correct answer ManishPali

    Sorry for the inconvenience. We are aware of this problem and working on the fix meanwhile you could switch on to old Signing UI using following steps as a workaround.

    1. Launch Adobe Reader
    2. Select Edit -> Preferences...
    3. Select "Signatures" from Categories
    4. Click "More..." button on Creation & Appearance block
    5. Uncheck "Use modern user interface for signing and Digital ID configuration"
    6. Click "OK" button and then again click "OK" button on Preference dialog

    1 reply

    M
    Adobe Employee
    ManishPaliCorrect answer
    Adobe Employee
    April 16, 2017

    Sorry for the inconvenience. We are aware of this problem and working on the fix meanwhile you could switch on to old Signing UI using following steps as a workaround.

    1. Launch Adobe Reader
    2. Select Edit -> Preferences...
    3. Select "Signatures" from Categories
    4. Click "More..." button on Creation & Appearance block
    5. Uncheck "Use modern user interface for signing and Digital ID configuration"
    6. Click "OK" button and then again click "OK" button on Preference dialog
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