Change Alter Settings

Hi Rentals,

Apologies for the delay in response, I hope you would be able to fix it by now.

If the problem still persists, as stated above, you are not able to add email account as it's not letting you type anything, correct?

What is the dot version of the Adobe Reader? To check the version, please follow the link - Identify the product and its version for Acrobat and Reader DC​

What is the OS and the version?

Please check for the missing updates for the application. Go to Help > Check for Updates. To know more about the latest version available, please follow the link - DC Release Notes — Release Notes for Acrobat DC Products​

Try repairing installation (Windows only). Go to Help > Repair Installation.

Also, try to reset the preferences to default. to know more about how to reset the preferences please follow the link - How to reset Acrobat Preference settings to def... | Adobe Community​ restart the application and check.

If it doesn't work,

Remove the application from the system using the Adobe cleaner tool - Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs​

Restart the system and install the application again using the link - Adobe Acrobat Reader DC Install for all versions

Let us know if you need more help.

Regards,

Amal

Hi Everyone, Just an update on this - I have now noticed that I actually cannot type into reader at all, not even for search function, it won't allow me to cntl > f, when cntl > f did not work I manually went to this screen, edit menu > find and then discovered that I cannot type into reader at all by the look of things.

So this is the box you can't type in?

(Not doubting it, checking we're on the same page).