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Participant
February 18, 2018
Question

Change of email address

  • February 18, 2018
  • 1 reply
  • 308 views

I have changed my email address and am now unable to download PDF

    This topic has been closed for replies.

    1 reply

    AkanchhaS8194121
    Legend
    February 19, 2018

    Hi Richardg,

    We need more information on this to understand the issue in better manner.

    Where exactly you have changed your email and from where you are trying to download the pdf? Are you referring to the "Document Cloud" storage to download the PDF?

    Can you send the previous email that you had and the current one via private message? We would check whether email address changed successfully or it actually created another (new account) account.

    Also, do you have any subscription with us? As your current account doesn't show any subscription under it.

    We would be looking for more update.

    Regards,

    Akanchha