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D
defaultx08bmfoy3f4i
Participant
November 13, 2020
Answered

Changes not shown on pdf file

  • November 13, 2020
  • 1 reply
  • 4536 views

Good day,

I have a pdf file that has been edited and sent back to another user.

 

That user cannot see the new editing at all unless she clicks directly in one of the boxes. After she clicks somewhere else the info disapear.  If I print the same document in PDF all the info is there. 

Moreover, if the user open the same pdf on her iphone she can see all the changes.

I have put the latest version of Acrobat reader to no avail.

 

What could cause this weird issue?

Thanks

Correct answer radzmar

With editing you mean filling out form fields, rihght? With Acrobat Reader you can't edit PDFs only view them or fill out fields. If one user in your workflow uses Apple Preview, you'll face a known problem with that application, because "damages" the form fields and causes the values to be invisible until you enter the fields. 

1 reply

radzmar
Community Expert
radzmarCommunity ExpertCorrect answer
Community Expert
November 14, 2020

With editing you mean filling out form fields, rihght? With Acrobat Reader you can't edit PDFs only view them or fill out fields. If one user in your workflow uses Apple Preview, you'll face a known problem with that application, because "damages" the form fields and causes the values to be invisible until you enter the fields. 

D
defaultx08bmfoy3f4iAuthor
Participant
November 16, 2020

Hi Radzmar,

The user used Apple Preview indeed. You found the answer.

 

Thank you for your help.

 

Have a great day!

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