closing an acrobat DC Pro account

Forum|Forum|7 years ago
January 28, 2019
3 replies
2094 views

I opened the above account by mistake after a free trial which added no value

How do I close it and avoid further month,y charges?

This topic has been closed for replies.

Correct answer Just Shoot Me

You have to cancel the subscription.

How to cancel your Adobe Creative Cloud plan or membership

M

MOHAMAD38972588m9zh

Participant

Dear Adobe Support Team,

I am writing to bring to your attention an issue I encountered with my recent subscription to the Adobe Reader program. On July 26, 2024, I subscribed to the free trial of the latest edition of Adobe Reader on my PC. However, I uninstalled the program within two days, well before the free trial period ended.

Despite this, I was surprised to find that on August 2, 2024, an amount of $20.99 USD was deducted from my bank account for the subscription. As I did not use the program and had canceled it in time, I kindly request a refund of the $20.99 USD that was charged.

I appreciate your prompt assistance in resolving this matter.

Thank you.

Best regards,

Adobe_reader_original_invoice.pdf

try67

Community Expert

- Uninstalling the application has no bearing on the subscription. You have to cancel the subscription to not get charged.

- This is NOT Adobe Customer Service. You should contact Adobe directly for help with this issue, using one of these channels:

Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen
(make sure pop-ups are not blocked; type "Agent" to chat with a real person, or via phone, during working hours)

Twitter: https://twitter.com/AdobeCare

There's no email support.

Beware of people contacting you via the forums' messaging system pretending to work for Adobe! Only those with an "Adobe Employee" tag under their name are legit. Also, Adobe will never offer to contact you via Skype, or use an email account that's not under the adobe.com domain...