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Participant
November 17, 2020
Question

Cloud Documents not accessible in Acrobat

  • November 17, 2020
  • 5 replies
  • 577 views

Hope someone can help. I just recently noticed after the latest Catalina 10.15.7 update, that I can no longer get access to my Document Cloud files and it's really frustrating.

Initially I had a problem where I could save or open any files from Acrobat, as when I tried I just got a black window when I selcted "Save as" or "open". I read on a help forum, to get around this, you have to go to "Preferences" - "General" then untick "Show online storage when saving" & "Show online storage when opening". This gits rid of the black "save" "Open" window but now I have no access to Document Cloud"

Has anyone else having the same problems and is there a solution??

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5 replies

Participant
November 25, 2020

Anyone any other ideas how to fix this issue??

Bernd Alheit
Community Expert
Community Expert
November 18, 2020

You can access the files in a web browser.

Participant
November 18, 2020

Hi Bernd

thanks, I know that is an option but would much prefer to be able to access the files direct from Acrobat. Is this a known fault in Acrobat??

Bernd Alheit
Community Expert
Community Expert
November 18, 2020

This happens sometimes.