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heidi_8131
Participant
May 14, 2025
Answered

"Combine files" stopped working

  • May 14, 2025
  • 1 reply
  • 6225 views

I use the "combine files" tool almost daily. About a week ago, it started bringing me to a page in Adobe with a grayed out picture of a cloud and rain and a message that simply said "something went wrong. Try again later." I have tried at least twice a day over the past week or more, doing the same steps I have always used to combine files, but have not had any success. I am still getting the same message. All other tools seem to be working fine. So it seems like just this feature is "broken" in some way. Please help!

    Correct answer Praval Jain
    Mine still not working after talking with a tech and he said it would be resolved in 6 to 9 hours and that was last week! It’s still not combining and he marked it as resolved!!!
    Sent from my iPhone

    This issue is fixed in the latest release - https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousjune2025qfe.html#dccontinuousjuntwentytwentyfiveqfe. Please update to the latest version and let us know if you are still facing any issues. 

     

    Thanks,

    Praval

    1 reply

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    heidi_8131Author
    Participant
    May 14, 2025

    I will also mention, I have restarted and also completely shut down the computer multiple times. 

    AnandSri
    Community Manager
    AnandSriCommunity Manager
    Community Manager
    May 14, 2025

    Hello @heidi_8131!

     

    I hope you are doing well. Thanks for reaching out, and we're sorry for the trouble you had.

     

    Are you trying to combine the PDF file using the freeware Acrobat Reader desktop app? Are you on a Windows machine or a Mac, and what is the version? Please try combining the files on Acrobat Online services, and see if you still get the same error message. 

    Please ensure you have the latest version of Acrobat installed on the machine: 25.001.20474 (Win) | 25.001.20476 (Mac), Apr 28, 2025. Check for any pending updates from the Menu > help > check for updates, install the updates, restart the app and the machine, and try again.

     

    Let us know how it goes.

    Thanks,

    Anand Sri.

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    heidi_8131Author
    Participant
    May 14, 2025

    Thank you for the help. I am using the Acrobat Reader desktop app on a windows machine. I just checked for updates with the instructions you gave, and it is the current version number you listed and offered no updates. Using the online services link you posted seems to work. Is there something else I should try to get the desktop version working or do I need to use the online services now to combine files? 

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