Skip to main content
Participant
January 6, 2024
Question

Commenting in sticky note and highlight

  • January 6, 2024
  • 2 replies
  • 1916 views

In Adobe Reader, Text commenting in sticky note and highlight has recently begun to work poorly. The text appears in a different size, and text formatting does not work. If an existing comment is edited, all formatting is lost.

Also, existing sticky note icons have changed their size throughout the document, and new stickyt notes cannot be added.

Can someone please explain why this has happened within Adobe Reader on my PC. 

This topic has been closed for replies.

2 replies

Participant
February 14, 2024

My highlighter has stopped working also the last couple of weeks. The ICON does pop up, but will not work. 

Adobe Employee
January 9, 2024

Hi @Brian34635135w7xh 

We are sorry to hear that you're facing issues while working with annotations.

Could you please provide us the version of Adobe Reader that you're working on?

Also, it would be a great help if you can provide small screen recording of the issue for us to better understand the problem.

Thanks,

Prashant.

Participant
January 9, 2024

I am using Adobe Reader Continuous Release, Version 2023.008.20458, 64-bit.

I'll try to explain the problems in more detail.

I use commenting within highlight and sticky note frequently. It's in the last few days that it's stopped working properly.

In Preferences>Commenting, I have the font set at Arial, 12 point.

When I highlight text and add a comment, the text size of the comment is as expected, until I press the space bar, then the text reverts to a smaller size, and any formatting (bold, italic, underline, superscript, subscript) is lost.

A similar problem occurs when editing an existing comment attached to highlighted text.

If I add a sticky note and add a comment attached to it, then when closing the text box, the sticky note (and comment) disappears.

Also, throughout a document that has highlighted text and sticky notes, the positions of the highlighting and sticky note icons have changed slightly, and the sticky note icons have changed their size.

These are the problems I have noticed. There may be more, but presently I'm withholding from using the feature .

I would like to add that writing comments via highlight and sticky note has always had the problem that "remove all formatting" causes the text to become large, which can not be reversed, also if a special character is pasted in (e.g greek character from a symbol font) this will similarly cause subsequent text to become large.  

Thanks, I hope this helps.

 

Adobe Employee
January 16, 2024

Hi @Brian34635135w7xh ,

 

We have addressed the font-size-change issue in our latest release. Please update to the latest Acrobat version 23.008.20470 which contains the fix for this issue.

Regarding sticky comment, we made this conscious call where we do not post empty sticky note in the document.
So if a sticky is added in the document and there is no content in it, we will delete it the next time user click on the document.
The operation of clicking "x" button is equivalent to clicking cancel. that is why the sticky is getting deleted. I request you to please use post button to post the comment. You can use keyboard shortcut as well to post the comment. Keyboard shortcut for posting comment is CTRL+ENTER in win and CMD+ENTER in Mac.

 

Thanks,

Prashant.