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A
Alexander303693815y7j
Participant
June 8, 2023
Question

Comments and text fields disappeared

  • June 8, 2023
  • 2 replies
  • 638 views

Bei mehreren PDF Dateien sind die Kommentare verschwunden.

Die Dateien wurden 2021 mit der damaligen Adobe Reader Version erstellt.

Dabei wurden Kommentare sowie Textfelder erstellt.

 

Diese sind nun nicht mehr vorhanden.

Der Adobe Reader ist auf der aktuellsten Version.

Auch auf anderen Rechnern in unserem Netzwerk sind die Kommentare nicht im Adobe sichtbar.

 

Die Geschützte Ansicht sowie die geschützte Ansicht ist aus/deaktiviert.

 

This topic has been closed for replies.

2 replies

A
Alexander303693815y7jAuthor
Participant
January 29, 2024

I think i´ve got a solution.

 

The Files were created by my Colleague via his own private Notebook.

He sent it per Mail to his Work Email and after that, the comments were gone.

So, i asked him to export his comments (.fdf File).

 

Is there another Way without the extra export of the comments ?

Souvik Sadhu
Community Manager
Souvik SadhuCommunity Manager
Community Manager
January 29, 2024

Hi @Alexander303693815y7j,

 

Hope you are doing well. Thank you for writing back.

 

The best solution, as discussed, would be to share the file using the export or share option-> generate the link and either share them directly through the share sheet using the recipient's email or copy the link and paste them to the apps through which you want to share them to.

 

-Souvik

    Souvik Sadhu
    Community Manager
    Souvik SadhuCommunity Manager
    Community Manager
    June 9, 2023

    Hi @Alexander303693815y7j,

     

    Hope you are doing well. Sorry for your experience with Acrobat Reader.

     

    Would you mind checking to open the files on the web portal: https://acrobat.adobe.com/link/home/

     

    Also, if would be great if you could share a sample file with us where you experienced the issue.

     

    Look forward to hearing from you.

     

    -Souvik

      A
      Alexander303693815y7jAuthor
      Participant
      July 13, 2023

      thank you for your response.

       

      I was on vacation so i´m sry for my late response.

       

      I opened the files on the web portal, but it did not show the comments.

       

      I sent you 3 examples via message.

      Souvik Sadhu
      Community Manager
      Souvik SadhuCommunity Manager
      Community Manager
      July 13, 2023

      Hi @Alexander303693815y7j,

       

      Thank you for sharing the files. 

       

      I have already shared the files with the team for further investigation and will update the thread as soon as I hear back.

       

      -Souvik

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