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Answered

Comments Pane Keeps Opening

Forum|Forum|7 years ago
December 18, 2018
2 replies
7242 views

Hi,

I am using Adobe Acrobat Reader DC Continuous Release Version 2019.010.20064.
I have never had this issue before but starting today, whenever I highlight a piece of text (not necessarily wanting to add a comment), the comments pane on the right hand side will open up. I used to be able to just highlight and not have that pop up and suddenly I can't get it to stop.
Anyone know what the issue is?

Thanks in advance.

This topic has been closed for replies.

Correct answer AnandSri

Hi All,

Thank you for your time and patience on this.

The official patch of Acrobat/Reader 19.010.20069 is available now, please install the latest patch from help>check for updates, or install it manually from 19.010.20069 Out of cycle update, January 03, 2019 — Release Notes for Acrobat DC Products

Reboot the machine if possible and check.

Let us know if you experience any issue.

Thanks,

Anand Sri.

AnandSri

Correct answer

Community Manager

Hi All,

Thank you for your time and patience on this.

The official patch of Acrobat/Reader 19.010.20069 is available now, please install the latest patch from help>check for updates, or install it manually from 19.010.20069 Out of cycle update, January 03, 2019 — Release Notes for Acrobat DC Products

Reboot the machine if possible and check.

Let us know if you experience any issue.

Thanks,

Anand Sri.

P

pal94493605

Participant

The update did not work for me and its so annoying since i've got a lot of highlighting to do. Everytime you click on the comment tool, the comments list open even if its just to highlight some text witch is very annoying. The Comments List should not open everytime i click on the comment tool. We should have an option to keep it hidden.

AnandSri

Community Manager

Hi Yitsach,

We're sorry for the trouble you had, is it possible to post a screenshot or a video recording of the comment pane on the right-hand side screen pops up? To post a screenshot, please refer to https://forums.adobe.com/docs/DOC-7043#jive_content_id_How_do_I_attach_a_screenshot

Are you on a Mac or Windows machine and what is the version?

Is it happening with all the PDF files or is it specific to one PDF file?

Navigate to Adobe Reader's Preferences from edit>preferences>security(enhanced)>Disable 'protected mode at start-up'>click ok>restart the application and check.

Note: Disabling the protected mode is only for testing purpose, please enable it back.

Let us know how it goes and share your observation.

Thanks,

Anand Sri.

YitsachAuthor

Participant

Hi Anand,

Thank you for getting back to me. I have attached two screenshots below, one of when I have the comments pane closed and one of what it looks like after I select and right click 'Highlight text'.

It appears to be for this document and one other which are recently downloaded however they are other documents downloaded at the same time for which this is not a problem.

I am on Windows 10.
I already have Protected Mode at Start Up turned off as I was irritated by having to select where to save my file every time I wanted to save an edit and disabling Protected Mode was the only way I could find to turn that off.

Any help would be greatly appreciated.

AnandSri

Community Manager

Hi Yitsach,

Thank you for sharing the detailed information along with the screenshots. I have reported this issue to the Engineering team and they have identified the root cause and working on a fix on high priority.

Will share an update as soon as it is available publically.

Thanks for your time and patience.

Regards,

Anand Sri.

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