Connectivity issue - Pop up questioning whether I am connected to Internet

Question

Tried to open an a 20 year old PDF. A pop up appeared questioning whether I am connected to the Internet since it cannot verify my subscription status. Shows a link to a connectivity guide which is non responsive. Now all my PDF files cannot be accessed for the same reason. Cannot figure out how to stop this pop up even though I am connected to the internet and can sign into my Adobe Account

S_S · Answer

Hi @jefferyy76083490,

Hope you are doing well. Sorry for your experience with Acrobat Reader.

Would you mind sharing a screenshot of the error that you see? Also, do you see any error code?

Please try updating the application to the latest version and then check if this works. Go to Help-> Check for updates.

You may try the steps given here: How to fix network connectivity issues when downloading Adobe apps

Hope this helps.

-Souvik

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded