constant pdf Adobe Reader sign-in

Forum|Forum|3 years ago
February 24, 2023
1 reply
1592 views

In the past several weeks, when receiving a pdf via email, I am requested to sign in to my acct. to access Adobe Reader to open the document. Why now, when it was always an automatic process prior to? It's an irritant to constantly have to do so..

General troubleshooting

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Correct answer DeanUtian

Here is a technote on this:
Acrobat repeatedly prompts for sign-in
https://helpx.adobe.com/au/download-install/kb/acrobat-repeatedly-prompts-for-sign-in.html

D

DeanUtian

Correct answer

Community Expert

Here is a technote on this:
Acrobat repeatedly prompts for sign-in
https://helpx.adobe.com/au/download-install/kb/acrobat-repeatedly-prompts-for-sign-in.html

D

DeanUtian

Community Expert

@frankfreeze - Did the technote help solve your problem?

F

frankfreezeAuthor

Participant

Computer's a Macso the 2 Windows solutions are inapplicable. The CC desktop app version I have is 5.10.0.573. It was reinstalled approx a month ago along with photoshop and premier elements 2020 (purchased outright - no subscription). I just clicked update and only a Camera Raw one was available - nothing re the CC app. As for anti-virus software, none activated, only scan periodically.

Overall though, I haven't received an emailed pdf doc since i posted the issue on the 24th. Thanks for your advice. If the problem persists I'll attempt to uninstall/reinstall CC. Thanks again..

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