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Question

I have a valid license for Adobe Acrobat Pro and Adobe E-signature. I reinstalled the Pro version, but I'm still seeing the same error.I’ve also signed in and out of Adobe E-signature, but it still says "You don't have an E-signature license." However, I can edit documents, and I do have active licenses for both Adobe Pro and E-signature.Could you please assist in resolving this issue?

creative explorer · Answer

@usman_3015 To troubleshoot this, first, ensure your Adobe Creative Cloud desktop application is fully updated, as it often manages license authentication for individual Adobe products. Next, try clearing your Adobe Creative Cloud cache, as corrupted cache files can sometimes interfere with license recognition. This is different from the web browser cache (I would do that as well too!);

You can do a manual deletion of the Adobe cache, or if you suspect deeper corruption, the Adobe Creative Cloud Cleaner Tool is a more powerful option. This tool is designed to remove corrupted installation files, and it can also help with licensing issues. https://helpx.adobe.com/ca/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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