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bartles81795787
bartles81795787
Participant
July 31, 2018
Answered

continuing pdf problem

  • July 31, 2018
  • 2 replies
  • 719 views

I have followed all the steps for "Can't open pdfs" and uninstalled and reinstalled Acrobat Reader but I still can't open pdfs  with Acrobat Reader

    This topic has been closed for replies.
    Correct answer AnandSri

    Hello Bartles,

    We're sorry for the trouble you had while opening PDF files, what is the error message you are getting while opening the PDF files?

    Reboot the machine once and then navigate to Window>Cascade>Tile in Adobe Reader and try opening few PDF files. Are you not able to open one specific PDF or all the PDF files?

    Is it a Mac or Windows machine and what is the version of OS installed?

    Remove installed Adobe Reader using Acrobat cleaner tool Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

    Reboot the machine and install the latest version of Adobe Reader from Adobe - Adobe Acrobat Reader DC Distribution

    Let us know how it goes and share your observation.

    Thanks,

    Anand Sri.

    2 replies

    AnandSri
    AnandSriCorrect answer
    Legend
    July 31, 2018

    Hello Bartles,

    We're sorry for the trouble you had while opening PDF files, what is the error message you are getting while opening the PDF files?

    Reboot the machine once and then navigate to Window>Cascade>Tile in Adobe Reader and try opening few PDF files. Are you not able to open one specific PDF or all the PDF files?

    Is it a Mac or Windows machine and what is the version of OS installed?

    Remove installed Adobe Reader using Acrobat cleaner tool Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

    Reboot the machine and install the latest version of Adobe Reader from Adobe - Adobe Acrobat Reader DC Distribution

    Let us know how it goes and share your observation.

    Thanks,

    Anand Sri.

    katiea47396370
    katiea47396370
    Participant
    July 31, 2018

    Removing / cleaning the old version and installing the new worked - thank you! 

    AnandSri
    AnandSri
    Legend
    July 31, 2018

    Great! Good to hear that the issue got fixed and you are back on track.

    Feel free to update this discussion for any further assistance.

    Thanks,

    Anand Sri.

    T
    Test Screen Name
    Legend
    July 31, 2018

    Please describe your symptoms in detail, including any error messages, since you've already tried all the normal recommendations, Mac or Windows?

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