alessandrop98711981

Participant

Question

continuous crashes Adobe Reader

Forum|Forum|2 years ago
November 27, 2023
3 replies
1313 views

Good evening, I wanted to point out that I have a problem with Adobe Reader version 2023.006.20380 in that suddenly when I open PDF files randomly during the day the program crashes and restarts with the file open. The problem also occurred on my previous PC with Windows 10 Pro (I now have a PC with Windows 11). I tried to follow all the instructions on the Adobe website https://helpx.adobe.com/it/acrobat/kb/acrobat-dc-crashes-on-windows-os.html.

How can I solve it? On the old machine I also tried to create a new user profile and format the old PC but the result did not change.

Crash or freeze

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Community Expert

Community Expert

[MOVED TO THE ACROBAT READER DISCUSSIONS]

Acrobate du PDF, InDesigner et Photoshopographe

Adobe Employee

Hi @alessandrop98711981 ,

Can you please share the crash dumps with us?

Please refer: https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html

alessandrop98711981Author

Participant

Good morning,

With our IT department we performed the procedure both by enabling Adobe Crash report and by enablingop Windows dumps.

When acrobat reader crashes, "Adobe Crash Report" does not open and the local app data folder does not generate the dump file.

Any recommendations?

Legend

Hi @alessandrop98711981

Hope you are doing well and thanks for reaching out.

This is a known issue and our engineering team is working on it.

The fix will be available in the upcoming future updates.

Thanks for your time and patience.

~Amal