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Amal.
Community Manager
Community Manager
June 8, 2021

Hi Arun

 

Hope you are doing well and sorry for the trouble. As described you are getting the error 'conversion failure'

 

What is the workflow/steps you are doing to export the PDF to Word?

 

Please try to export the PDF via Document Cloud here - https://documentcloud.adobe.com/link/home/ and see if that works for you.

 

If it still doesn't work, please check out the help page https://helpx.adobe.com/document-cloud/kb/file-never-converts.html

 

Note: Even a file with small file size, Adobe Acrobat Export PDF may not be able to convert it if it's overly complex. For example, a file that has a large number of pages, or contains many different fonts and graphics, could be too complex for Adobe Acrobat Export PDF to process before the service times out.

 

Regards

Amal