Conversion from Word Doc to a PDF is encrypted

melodyp51621735  wrote I seem to have Adobe Reader installed in my computer but when someone sends me a PDF, it is an encrypted message with no way to convert it.

How exactly are you trying to open it?

melodyp51621735  wrote I also cannot convert a Word Doc to a PDF for the same reason.  Please help.

What are you using to convert? Reader, on its own, does not convert to pdf files.

What message did you get?