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HomerJay
HomerJay
Participant
April 1, 2018
Question

Core DLL issue still unresolved

  • April 1, 2018
  • 1 reply
  • 1631 views

I've done EVERY SINGLE STEP outlined as a possible solution to no result. Still cannot run Reader DC - it installs but beyond that it remains there like a mentally challenged software that does nothing.

    This topic has been closed for replies.

    1 reply

    HomerJay
    HomerJayAuthor
    Participant
    April 4, 2018

    No solution? A giant company like Adobe that brought in $2 billion in revenues this quarter doesn't have one tech that can solve this issue once and for all? I've only seen like tow hundred others asking on the first few Google search pages...

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    April 4, 2018

    Hi HomerJay,

    Sorry for the delay in response.

    As you get the "Fatal Error"  window in Adobe Acrobat Reader DC, try troubleshooting steps mentioned here Fatal error - Acrobat failed to connect to a DDE server

    Check if that resolves the issue.

    Let us know how it goes.

    Regards,

    Meenakshi

    HomerJay
    HomerJayAuthor
    Participant
    April 4, 2018

    Followed your link, the Registry code was already set at R18, no need to change although I did try to revert to A then back to R. No change.

    I don't have any antimalware running so no conflict there either.

    Your page doesn't offer any further options, assumes that it will all be fixed after the first.

    I'm still surprised at the lack of a real solution folks, someone at your company should be able to resolve this, otherwise maybe outsource the problem to find a solution. Can't run your products.

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