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shiu cheongy18490471
Participant
August 8, 2019
Question

Could'nt convert PDF to Microsoft Words or Excel file at Adobe Reader DC

  • August 8, 2019
  • 1 reply
  • 1562 views

Dear supports,

I purchased a plan to converting from PDF to Words and Excel. I had successful used once at Adobe Reader DC. The plan can convert from PDF to words file. But now  I tried several times in Adobe Reader DC export PDF and select Excel or words converting it turns down & keeping me to the Adobe Apps price payment system to have new plan. I'm not allowing to convert PDF to words or excel files anymore.

Please help me how can I retrieve the adobe converter plan and sort it out of my service !

thank you!

Chris Yung

    This topic has been closed for replies.

    1 reply

    Amal.
    Amal.
    Legend
    August 8, 2019

    Hi shiu cheongy,

    Apologies for the trouble caused, as described above you are experiencing issues while converting the Word or Excel file into PDF, correct?

    Looking into your account we see that you have an active subscription for Export PDF so you would be easily able to convert the Word or Excel files into PDF, make sure that you are logged in to the Adobe Reader with the correct Adobe ID. Go to Help > Sign in

    You may also refer to the help article in the link  - Create PDFs from Microsoft Office |

    Let us know if you need more help

    Regards,

    Amal

    S
    shiu cheongy18490471Author
    Participant
    August 9, 2019

    Dear Amal,

    Thank you for your kind responding of my problem in the Plan Adobe Export PDF conversion to Microsoft Excel !

    Unfortunately, It seems nothing I can be found in my Adobe Reader DC !

    1. Where I can find my Adobe ID to inserting? Use I.E. or Chrome or edge?

    2. My Adobe Reader DC could not be seen the log-in function dialogue box after open the program or at the Adobe document as per you instruction?

    Your help is important to me to finish my job !

    Best Regards,

    Chris Yung

    Amal.
    Amal.
    Legend
    August 9, 2019

    Hi

    I am sorry to hear that the issue still remains unresolved, Could you please share the screenshot of what you see when you open Adobe Reader - How to attach a scren shot

    • Please  Open Acrobat Reader > Help > Sign in and enter your Adobe ID

    • If you already see an email there, please sign out and sign in with the correct AdobeID

    Let us know if you need more help.

    Regards,

    Amal

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