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markl81629795
markl81629795
Participant
April 27, 2017
Question

Couldn't open PDF, Something is keeping this file from opening

  • April 27, 2017
  • 1 reply
  • 13269 views

Screen reads: Something is keeping this file from opening Couldn't open PDF.  Adobe show being downloaded

    This topic has been closed for replies.

    1 reply

    Adorobat
    Community Manager
    AdorobatCommunity Manager
    Community Manager
    April 28, 2017

    Hi markl81629795,

    It looks like you are trying to open pdf in Microsoft Edge which uses its own pdf viewer to view pdf files.

    You may try right-clicking on the pdf file and select Open with>select Acrobat Reader.

    Below is the screenshot:

    Let me know if you need further help.

    Thanks,

    Shivam

    A
    Anonymous
    May 14, 2017

    I am having this same problem. When I try to load a newspaper that comes up in my search on both our church website and on the Fulton NY historical newspapers site I get the same error message as above. When I right click on it there is no option to tell it to open with Adobe Reader. I have updated the Reader to the most recent version. I have never had a problem with this until this past week.

    Please help!

    Adorobat
    Community Manager
    AdorobatCommunity Manager
    Community Manager
    May 14, 2017

    Hi nygenealogynut,

    Assuming you are trying to access the website in Microsoft Edge, could you please try accessing the website in another Web Browser like Google Chrome/Internet Explorer and see if that works?

    You may also try hovering the mouse over the pdf file>right-click>and select Save as

    Save the file on your computer and then open it with Acrobat Reader.

    Please confirm the Web Browser you are using to access the website.

    Thanks,

    Shivam

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