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Participant
January 8, 2023
質問

Crash on every Launch of Reader in M1 MacBook Air with latest Ventura OS

  • January 8, 2023
  • 返信数 1.
  • 573 ビュー

Hi, i get a Crash on every Launch of Reader in M1 MacBook Air with latest Ventura OS ...
I did download twice from the Adobe Page in between one week and it always crashed imediately on every Launch. The Installation goes normal without issues.
Any Idea?

このトピックへの返信は締め切られました。

返信数 1

AkanchhaS8194121
Legend
January 9, 2023

Hi @ogni65 

 

Sorry to hear about your experience.

Please try the troubleshooting steps suggested below and see if that makes a difference.

1- try removing the application once again using the cleaner tool. 

Run this cleaner tool to remove the existing installer and application’s files traces:

https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

Download the Acrobat Reader installer from here: 

https://get.adobe.com/reader/enterprise/ 

 

2- If it still doesn't work, then create the Root account on mac and launch Acrobat Reader. Enable Root account 

 

Thanks,

Akanchha

ogni65作成者
Participant
January 12, 2023

OK, i used the root user and could launch the Adobe Reader, but as soon as i log back in as myself, the App crashes again.

I deinstalled, reinstalled, used the cleaner, etc. and rebooted in between. Nothing changes the behavior.

Whatelse i can do?