Skip to main content
O
ogni65
Participant
January 8, 2023
Question

Crash on every Launch of Reader in M1 MacBook Air with latest Ventura OS

  • January 8, 2023
  • 1 reply
  • 573 views

Hi, i get a Crash on every Launch of Reader in M1 MacBook Air with latest Ventura OS ...
I did download twice from the Adobe Page in between one week and it always crashed imediately on every Launch. The Installation goes normal without issues.
Any Idea?

This topic has been closed for replies.

1 reply

AkanchhaS8194121
AkanchhaS8194121
Legend
January 9, 2023

Hi @ogni65 

 

Sorry to hear about your experience.

Please try the troubleshooting steps suggested below and see if that makes a difference.

1- try removing the application once again using the cleaner tool. 

Run this cleaner tool to remove the existing installer and application’s files traces:

https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

Download the Acrobat Reader installer from here: 

https://get.adobe.com/reader/enterprise/ 

 

2- If it still doesn't work, then create the Root account on mac and launch Acrobat Reader. Enable Root account 

 

Thanks,

Akanchha

O
ogni65Author
Participant
January 12, 2023

OK, i used the root user and could launch the Adobe Reader, but as soon as i log back in as myself, the App crashes again.

I deinstalled, reinstalled, used the cleaner, etc. and rebooted in between. Nothing changes the behavior.

Whatelse i can do?

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices