Crashing Issues

Hi There,

We are having a bit of an issue with our Adobe Acrobat reader, We keep getting the message that Adobe Acrobat Reader has stopped working.

This happens when opening PDF docs primarily but sometimes just opening Acrobat is enough to crash it.

The below appears in the Event Viewer:

Faulting application name: Acrobat.exe, version: 24.2.20991.0, time stamp: 0x66ad4418
Faulting module name: VCRUNTIME140.dll, version: 14.40.33810.0, time stamp: 0x119a1ae6
Exception code: 0xc0000005
Fault offset: 0x000000000001137d
Faulting process id: 0xd878
Faulting application start time: 0x01daf3b54e7a724f
Faulting application path: C:\Program Files\Adobe\Acrobat DC\Acrobat\Acrobat.exe
Faulting module path: C:\Windows\SYSTEM32\VCRUNTIME140.dll
Report Id: 1cdb2b92-cdfa-44ec-85d4-60a48b066ddf
Faulting package full name:
Faulting package-relative application ID:

System Info

Windows Version is Server 2022 Datacenter

Processor Intel(R) Xeon(R) CPU E5-2683 v4 @ 2.10GHz 2.10 GHz
Installed RAM 32.0 GB
System type 64-bit operating system, x64-based processor

Acrobat is Version: 24.2.20991.0