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Participant
June 18, 2025
Answered

crashing when logging into adobe acrobat reader on IPAD Air

  • June 18, 2025
  • 2 replies
  • 138 views

I uninstalled Adobe and it went back to normal. However, when I log into my account the application closes and keeps looping when I try to open it.

Correct answer Souvik Sadhu

Hi @9294545_4054,

 

Good news.

 

We are live with the fix.

Please restart your device once and try using the app again. 

 

Let us know how it goes.


Regards,
Souvik.

2 replies

Souvik Sadhu
Community Manager
Souvik SadhuCommunity ManagerCorrect answer
Community Manager
June 18, 2025

Hi @9294545_4054,

 

Good news.

 

We are live with the fix.

Please restart your device once and try using the app again. 

 

Let us know how it goes.


Regards,
Souvik.

Souvik Sadhu
Community Manager
Community Manager
June 18, 2025

Hi @Vinicius Theophilo,

 

Sorry for the experience with Acrobat Reader Mobile app crashing.

 

We are aware of the issue with Acrobat Reader Mobile crashing on iOS/iPadOS.

 

The team is working on it, and the fix will be live soon.

Link to the announcement here: https://adobe.ly/45uBT52.

 

We request your kind understanding and patience while the team gets the fix live.


Regards,
Souvik.