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A
Anonymous
February 7, 2017
Question

Create pdf issue

  • February 7, 2017
  • 1 reply
  • 383 views

I am a subscribed. I have been using adobe pdf for years. When I try to convert a document to pdf on my iPad or iphone, it sends me to a page that says I need to subscribe. (My initial thought was that my subscription had expired.) So I chose the option to subscribe. Another box popped up saying that I am already subscribed. I choose "ok" to close the box. Another box pops up saying "Error subscribing to the service. Please try again"....... I've been trying again for the past hour.  Please help!

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    1 reply

    AkanchhaS8194121
    AkanchhaS8194121
    Legend
    February 8, 2017

    Hi Michaelryanx,

    We have checked your account, and there seems to be a activation problem with the subscription.

    because it is not activated completely, you are experiencing trouble accessing the application.

    We also see that you have made the purchase through the Apple Itune.

    Since we do not have access to the billing information of the purchase,we would request you to contact to the apple support to get it reactivated.

    Please let us know if there is any further assistance is required.

    Regards,

    Akanchha

    A
    Anonymous
    February 8, 2017

    I contacted Apple. They informed me that there is nothing wrong with my subscription, and that it is up to date. They said the error is on Adobe's side.

    AkanchhaS8194121
    AkanchhaS8194121
    Legend
    February 8, 2017

    There seems to be some problem with the billing.

    I request you to kindly Contact Customer Care , the billing team will go ahead and look into it.

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