Creative Cloud: Adobe Reader keeps prompting for sign in

Question

I have Photoshop licensed via Creative Cloud and installed via the Creative Cloud app which works fine with no issues. I also use Adobe Reader but whenever I use this app it continually shows a sign in window which appears and disappears continuosly unless closed, after which Reader then works fine. I have removed all credentials from credential manager and then re-signed into Photoshop to activate it, but Reader continually does the same thing. I have then tried the 7 day Acrobat trial, during which Acrobat signs in using my Creative Cloud account and I have no sign in prompts until the trial finishes. Is anyone else experiencing this issue?

Ria Tagra · Answer

Hi,

Sorry for the inconvenience caused. It would really help, if you could provide some more information around the workflow like:

1) Does the sign-in window comes every time you open a pdf (is it local pdf), on Reader? Is it coming with each pdf, or some specific pdf?

2) Did you signed-in in Reader (as Adobe-id, or via Google/ Facebook) and seeing sign-in dialog again (despite stay sign-in being checked)?

3) Does Reader DC gives Sign-in prompt at launch? Or is it only when a pdf is opened?

4) Could you tell the Adobe Reader version (Help->About Acrobat Reader DC) and OS, where you are getting this issue.

Your response awaited.

Regards

Ria

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