CreativeCloud Desktop issues with Acrobat reader and Pro/Std

Question

Since version 6.3.0, I have observed an issue when deploying the Creative Cloud Desktop application to users who already have free Adobe "Reader" installed. When these users open the Creative Cloud Desktop App, it incorrectly indicates that Acrobat is installed, even though only Adobe Reader is present and not the Standard or Pro version.

The app offers the option to open Acrobat, but this action does nothing. Similarly, the option to uninstall Acrobat within the Creative Cloud Desktop App is also ineffective.

The only workaround I have found is to manually uninstall Adobe Reader through the Windows Control Panel. After waiting for a short period, this then allows the installation of Acrobat, enabling users to access the Pro or Standard versions that their licenses permit.

kglad · Answer

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from cc desktop bugs">

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