CS5.5 Technical Issue - Case ADB-24684389-K0R6
- May 29, 2022
- 1 reply
- 708 views
Hello,
ATT: SME's
I was requested to post in the community forum.
I fully purchased Adobe Desing Premium CS5.5 in 2012 and registered the software to my account (prior to the Cloud and Subscription services). I opened Adobe Illustrator CS5.5 today and got a pop up saying my software is non-genuine. I have this linked to my account which inclcudes the Serial Number, as well as the physical software in its original packaging. In 2019 I was also provided a legacy downlod link by the Adobe Customer Care Team. I can provide copies/photos/evidence of this.
Why is Adobe messaging me?
This service is part of our ongoing efforts to inform and protect individuals who have unknowingly acquired non-genuine Adobe apps.
Replace your non-genuine Adobe apps today.
Your Support ID: GB3XN2CORB
I have no interest in subscribing as I only use the software a few times a year for hobby based things. Can this pop-up please be removed as my Adobe app is completely genuine and has been since 2012. Never had an issue before.
I do not need or wish for any product support.
Kindest,
Keara
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