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Ctrl C - Version 26.001.21745

Forum|Forum|7 days ago
July 29, 2026
12 respostas
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Hello,

Has anyone else had an issue using Ctrl + C to copy highlighted text in version 26.001.21745? The first time I try it with a PDF I get “Failed to load an application resource (internal error).

Thanks,

Andrew

Melhor resposta por __Andrew__

Hello,

It appears version 26.001.21771 fixes the issue.

Thanks,

Andrew

__Andrew__AutorResposta

Participant

Hello,

It appears version 26.001.21771 fixes the issue.

Thanks,

Andrew

Meenakshi0101

Community Manager

Hi Andrew,

Thank you for sharing the information. Glad to know the issue is resolved.

Let us know if we can be of any further help.

Thanks,

Meenakshi

MYO1273821

Participant

Adding to this, our org also seeing this issue. Please update with info when available

mcsysad

Participant

We’re also running into this issue on several laptops using Reader version 26.001.21745, on Win11 Enterprise 25h2, and happens whether it’s using right-click copy, or crtl+c.
Some machines are getting the internal error occurred message, but one is getting a full crash after an Adobe-specific error and the report error window opens. Picking either option to report or not closes Adobe completely and will continue to happen even after re-opening.

Amal Jaiswal

Community Manager

Hi @mcsysad

Hope you are doing well, and sorry for the trouble you are experiencing.

++ Adding to @Meenakshi0101 , please share a small video recording of the steps you are taking and the issue as it occurs for more clarity. Also collect and share the Acrobat diagnostic logs as described here https://helpx.adobe.com/acrobat/kb/acrobat-diagnostics.html so we can isolate the issue for the fix.

~Amal

mcsysad

Participant

I was unable to find options to both enable diagnostics or to generate troubleshoot logs. I have a screen recording that should be uploaded. When the internal error message appears, you can still copy the text, and the error doesn’t come up after the first time within the same doc, or within the same instance of Adobe if other docs are on other tabs. If Adobe is closed completely and re-opened, you run into the internal error again. In one of the cases, the crash report comes up. I submitted one before making this video noting that I right-clicked on text, clicked Copy, and the error came up.

Meenakshi0101

Community Manager

Hi Andrew,

Thank you for reaching out, and sorry to hear that you are experiencing an issue.

Could you please let us know if this is the first time it has happened or if it is still occurring? We attempted to replicate the issue on our end, and everything worked fine.

If you are still encountering the problem, could you please share a short video demonstrating the workflow? Additionally, let us know the operating system you are using on your machine. We will review this information promptly.

Please let us know if you have any questions or need any assistance.

Thanks,

Meenakshi

__Andrew__Autor

Participant

Hi Meenakshi,

Thank you for the reply. The error occurs the first time you use Ctrl+C after you open a PDF. If I close Acrobat Reader and open the same PDF again and try to use Ctrl+C the error will reappear.

I’ve done some more testing; if I install Acrobat Reader from get.adobe.com using Reader_uk_install.exe I don’t get the issue. If I install using winget I get the error. Winget downloads and uses https://ardownload2.adobe.com/pub/adobe/acrobat/win/AcrobatDC/2600121745/AcroRdrDCx642600121745_MUI.exe.

I’m running Windows 11.

Thanks,

Andrew

Meenakshi0101

Community Manager

Hi Andrew,

Thank you for the detailed information.

This will help to replicate the behavior. We will get this checked and update you with once we have more information.

Thanks,

Meenakshi

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