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AlanH_
Participant
February 13, 2018
Question

DC crashes in windows 10.

  • February 13, 2018
  • 1 reply
  • 792 views

Every time I open a document with Adobe DC and scroll down a page or two, the windows error message comes up and the program crashes.  I have tried all the steps Adobe recommends: Update, run repair, turn off protected view, launch distiller, use a different user acct, and restarted the computer.  Still crashes.  Does anybody have a fix for this - Adobe doesn't seem to have one.

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    1 reply

    AkanchhaS8194121
    AkanchhaS8194121
    Legend
    February 13, 2018

    Hi AlanH,

    Sorry to hear the inconvenience caused to you and thanks for sharing the detailed information. As per the information shared above, it seems that you have tried almost all the relevant steps suggested.

    Could you please confirm the exact version of Adobe Reader DC you are working on? Launch Reader>Help>About Acrobat Reader

    The latest patch should fix this issue- Release Notes | Adobe Acrobat, Reader  if it doesn't then-

    Try uninstalling the application using cleaner tool- Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

    And install it-  Adobe Acrobat Reader DC Install for all versions

    Regards,

    Akanchha

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