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T
thomaso18463382
Participating Frequently
January 18, 2017
Question

DC Reader Crashes

  • January 18, 2017
  • 2 replies
  • 1070 views

I have tried the cleaning tool with complete removal and reinstall and the program crashes after opening a pdf file. Can anybody help resolve this problem?

This topic has been closed for replies.

2 replies

T
thomaso18463382Author
Participating Frequently
January 18, 2017

I am using windows 10. It happens with all pdf files. Message says the program has stopped working and windows will try to find a solution. Pdf files open but them almost immediately I get the error message. Other pdf programs work OK.

try67
Community Expert
try67Community Expert
Community Expert
January 18, 2017

You'll need to provide a lot more information... Starting with:

- What's your OS?

- When exactly is the application crashing? Does it happen with all files or just some?

- Is there an error messages of some kind? If so, what does it say?

T
thomaso18463382Author
Participating Frequently
January 18, 2017

running windows 10. It happens immediately when opening a file. Error message says " program stopped working" windows will try and find a solution. Other pdf programs work OK.

T
thomaso18463382Author
Participating Frequently
January 18, 2017

Fault bucket 108669521333, type 1

Event Name: APPCRASH

Response: Not available

Cab Id: 0

Problem signature:

P1: AcroRd32.exe

P2: 15.23.20053.15062

P3: 585d5608

P4: AcroRd32.dll

P5: 15.23.20053.15062

P6: 585d55dc

P7: c0000005

P8: 0004525c

P9:

P10:

Attached files:

These files may be available here:

Analysis symbol:

Rechecking for solution: 1

Report Id: 0cb5c0c3-b716-48bc-b430-56e39a39a8de

Report Status: 0

Hashed bucket: 12f2a668fab1707cf3b4536d79ef6771

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