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w pc70746774
Participant
May 11, 2017
Question

DC Reader only run as a background process

  • May 11, 2017
  • 1 reply
  • 16198 views

When I double-click a PDF file (or open it any other way), the blue-ring appears for a few seconds, but the file's window does not appear on the screen. Task Manager does not list it as an open application but show it as a Background Processes. If I attempt multiple times, multiple Adobe Acrobat processes appear in the Background Processes list, but no window appears. How do I overcome it? I am running windows 10 pro 32 bits.

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    1 reply

    Adorobat
    Participating Frequently
    May 29, 2017

    Hi!

    Sorry for the delay in response.

    1- Try locating Reader's shortcut on the desktop>right-click>Properties.

    2- Compatibility tab>check the box Run this program in compatibility mode for and select Windows 7 from the drop-down options

    3- Click Apply>OK and try opening pdf file again.

    If that doesn't work, try removing Reader using Cleaner tool which you can download from here: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

    Reboot the machine.

    Install Reader DC from here: Adobe - Adobe Acrobat Reader DC Distribution

    Keep us posted with the results.

    Shivam

    Participant
    April 16, 2018

    This does not solve the problem.

    AkanchhaS8194121
    Legend
    June 13, 2019

    Hi TanTech , are you still experiencing the same issue or managed to make it work?

    Uninstalling application using cleaner tool and reinstalling through the link shared above, should help. If it still causes the same issue, then create a test user profile with full admin rights and install Reader in that.

    Thanks,

    Aknachha