Participant

Question

DC wont open

Forum|Forum|6 years ago
April 25, 2019
6 replies
877 views

I have a few computer that will not open Adobe Reader DC. The machines are windows 10. I have reinstalled, used the clean up tool and still has issues. If they restart the computer it will work for an hour or so, then stop working. Any other suggestions?

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AkanchhaS8194121

Legend

Hi Deannick,

Are you still struggling with the same issue or managed to find the resolution?

For testing, can you ask any one of the user to create a "Hidden Admin" account on Windows and try launching the Adobe Reader?

https://support.microsoft.com/en-in/help/555910/how-to-enable-the-built-in-administrator-account-in-windows-vista

If you have managed to find the solution, then please do share your findings.

Thanks,

Akanchha

Participant

I have had the end user try to only open PDFs that are saved to a folder and they still have this issue.

Participant

No window anywhere. If you close everything related to adobe from Task manager, you can open PDF again.

Participant

Adobe does not open. If you look in task manager, you can see that is running.

Community Expert

Community Expert

And no window is visible at all?

Community Expert

Community Expert

What happens when you try to open it, exactly?

Participant

Anyone?