Deactivate the attachment that sends a link

Forum|Forum|2 years ago
June 16, 2023
12 replies
4896 views

Hello,

I have a customer they have query "It was possible to add PDF files directly as attachments to a Microsoft Outlook mail up until last week."

A new button has been introduced where a link and a file can now be shared via Adobe's cloud service.

Can the option to send the file as a link (and subsequently upload it to the cloud) be disabled by default? so that once more, all files are automatically sent to Outlook as attachments?

Best regard,
Amber30079514tnch

[Hidden spam links removed. Do it again and you'll be banned!]

Correct answer Justin31344004pe5h

Did you give this a shot? I have a screenshot in my previous comment earlier on this issue

Not sure why everyone is giving run around options....all you have to do (at least in the Outlook 365 desktop app) is go to File->Options->Stay in the General Tab and scroll to the bottom->Attachment Options->select the "Always attach them as copies" option->Click OK and you are done.

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C

carle358413596jft

Participant

In Microsoft Outlook, the default behavior for attaching files can sometimes be altered by updates or changes in settings. If your customer is experiencing a change where PDF files are now being shared via a cloud service link by default, they might be referring to the integration of Adobe Document Cloud or OneDrive with Outlook.

To revert to the previous behavior and attach PDF files directly, your customer can try the following steps:

Attach File Using the "Attach File" Option:
- Compose a new email in Outlook.
- Click on the "Attach File" button on the ribbon.
- Choose "Browse This PC" to select a file from the computer.
- Select the PDF file they want to attach and click "Insert."
This method should attach the file directly to the email without using a cloud service link.
Check for Add-ins:
- If there is an Adobe or other cloud service add-in enabled, it might be changing the default attachment behavior.
- Go to File > Options > Add-ins.
- At the bottom of the window, make sure "COM Add-ins" is selected in the Manage box and click "Go."
- Uncheck any add-ins that are not needed, especially those related to Adobe or cloud services, and click "OK."
Disable Cloud Service Integration:
- If the customer's Outlook is integrated with OneDrive or Adobe Document Cloud, look for settings within Outlook that control the default behavior for attachments.
- This might be in the account settings or options/preferences menu.
Update Outlook Settings:
- Sometimes, updates or certain settings might change the default attachment method.
- Check for any new settings introduced in Outlook that might control whether attachments are uploaded to the cloud by default.
Consult Outlook Help or Support:
- If the above steps don't work, consult the Outlook Help documentation or contact Microsoft Support for assistance.

It's important to note that the specific steps may vary depending on the version of Outlook and the configuration of the customer's email account. If the issue persists, the customer may need to check with their IT department in case there are organization-wide settings or policies that govern the behavior of email attachments.

N

njmcdirectt37457340q4w2

Participant

If PDF files are now being shared via a cloud service link by default in Outlook, it is likely due to an integration with a cloud service like Adobe Document Cloud or OneDrive. Here are steps to disable or change this behavior:

For OneDrive Integration in Outlook

Open Outlook.
Go to File > Options.
Select Mail from the left-hand menu.
Scroll down to the Attachments section.
Under Attachment preferences, you will see an option to choose how you want to attach files:
- Attach as a copy: This attaches the file directly.
- Share as a OneDrive link: This shares the file as a OneDrive link.
Select Attach as a copy to ensure files are attached directly rather than shared as a link.

For Adobe Document Cloud Integration

If your organization uses Adobe Document Cloud and it has been integrated with Outlook, you might need to adjust the settings either within the Adobe Document Cloud or within Outlook:

Adobe Document Cloud Settings:
- Open Adobe Acrobat or Reader.
- Go to Edit > Preferences (or Acrobat > Preferences on Mac).
- Select General.
- Look for an option related to sharing or integrating with Outlook, and disable it.
Outlook Add-ins:
- Open Outlook.
- Go to File > Options.
- Select Add-ins from the left-hand menu.
- At the bottom, where it says Manage, ensure COM Add-ins is selected, and click Go....
- Look for any add-ins related to Adobe Document Cloud and uncheck them.
- Click OK.

Disabling the Default Cloud Link Attachment

If neither OneDrive nor Adobe Document Cloud settings resolve the issue, you can try the following general approach to ensure attachments are sent as files rather than links:

Group Policy (for organizations):
- If you are in a corporate environment, your IT administrator might have set group policies to use cloud links by default. Contact your IT support to change this policy.
Manual Attachment Method:
- Instead of dragging and dropping files into your email, use the Attach File button in the Outlook ribbon and select Browse This PC to ensure the file is attached from your local drive.

These steps should help you prevent PDF files from being automatically shared via cloud service links by default. If you need more specific guidance, such as detailed instructions for your organization's IT environment, please provide additional details.