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joostb20871753
Participant
November 22, 2018
Answered

Default e-mail application 'unknown'

  • November 22, 2018
  • 1 reply
  • 10107 views

When trying to share a pdf via e-mail, the default email application is listed as 'unknown'. In  Windows 10, I have set the standard e-mail to Outlook. When trying to send, there is an error message saying there was a problem sending e-mail.

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    Correct answer Tariq Ahmad

    [moved from Creating PDFs to Acrobat Reader]


    Hi Joostb,

    Sorry for the delay in response.

    Firstly, check if there are any pending updates for Reader, to check for update, launch Reader>Help>Check for updates. Try restarting if you installed any updates. Then try to check if you have email client listed in Reader Preferences. To check Launch Acrobat Reader>Edit>Preferences>Email Account, you may set the one which you want if you can see in the list.

    You may also want to take a look of this if you want to remove extra steps of new UI: https://helpx.adobe.com/in/acrobat/kb/send-email-attachment.html

    Let us know if this works for you.

    -Tariq Dar

    1 reply

    kglad
    Community Expert
    Community Expert
    November 22, 2018
    joostb20871753
    Participant
    November 22, 2018

    Additional information: this is in Acrobat Reader DC.

    kglad
    Community Expert
    Community Expert
    November 22, 2018