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Participant
July 8, 2023
Question

deinstallation nach anweisung dauert wie lange?

  • July 8, 2023
  • 1 reply
  • 377 views

habe deinstallation nach anweisung gemacht, dauert nun schon 20 min +.... findet kein ende. was kann ich machen, läßt sich auch nicht abbrechen  oder schlieen. 

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1 reply

AkanchhaS8194121
Legend
July 18, 2023

Hi @Hedemaria30962470mcdk 

 

Sorry to hear about the trouble caused.

If you are still experiencing the same issue and the screen is stuck while uninstalling the app, then we suggest you reboot your system. 

After rebooting, look for the application to see if it's uninstalled or still there. If uninstallation is not done, then repeat the process after rebooting:

Run this cleaner tool to remove the existing installer and application’s file traces:

https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

Download the Acrobat installer from here:

https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

 

Thanks,

Akanchha