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R
rickh62227391
Participant
April 11, 2018
Question

Delayed opening with FileOpen Plugin

  • April 11, 2018
  • 2 replies
  • 671 views

About two weeks ago my Reader DC application began having issues starting with the first pdf file I try to open. There is about a minute delay before the file is displayed. As long as I remember not to quit the application and just close the tab, subsequent files open fine.

This appears to be related to the FileOpen plugin (a third party plugin required for one of my documents).

If I don't install this plugin, all is well with Reader DC except I can't use that one document. Once I install that plugin, Reader DC hesitates for a minute or so before displaying the file.

Any help will be appreciated.

    This topic has been closed for replies.

    2 replies

    T
    Test Screen Name
    Legend
    April 11, 2018

    Maybe someone here will have seen it. Haven't seen it discussed here.

    T
    Test Screen Name
    Legend
    April 11, 2018

    What do the makers of the plugin say?

    R
    rickh62227391Author
    Participant
    April 11, 2018

    I've been working with this document's publisher. So far we have not solved the problem. I seem to be the first person to contact them with this issue. And, two of us here are having the same problem that started about the same time.

    FileOpen has this statement: "FileOpen employees cannot provide document access or technical support on behalf of our customers." And, their contact form requires a customer ID which I don't have.

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