Skip to main content
Participant
June 24, 2022
Question

Delivery Receipt function doesn't work anymore?

  • June 24, 2022
  • 1 reply
  • 288 views

Hi,

I found even though I send it through Adobe share, now it doesn't send you a Delivery Receipt. 
Can you turn this function on? This is a necessary function as you can use it instead of a "signed for" post. 

This topic has been closed for replies.

1 reply

AkanchhaS8194121
Legend
June 30, 2022

Hi Mr. Kumara,

 

We're sorry for the delay in response to your issue reported above. 

The files that you have recently shared are listed in Home > Recent. When the recipient views the file, you get a notification in Acrobat and an email. It also depends on how the file was shared. Did you share the file using an 

anonymous public link, an Email attachment, or a personalized invitation for viewing or commenting?

 

To view and track all the files shared for viewing, do the following steps mentioned under Track Shared files in this help article:

https://helpx.adobe.com/in/acrobat/using/sharing-pdfs.html 

 

  • If you were receiving the notification earlier and all of the sudden it stopped. Then please check if anything has changed this, like a recent update? 
  • Open Acrobat/Reader>help>About Acrobat Reader or check for update\
  • Also, try with a different file and share that for commenting. 

 

Thanks,

Akanchha