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denesh43222846
denesh43222846
Participant
June 12, 2018
Question

Denes

  • June 12, 2018
  • 1 reply
  • 457 views

Hello

I have an issue, finding the whey how to fix my email address.

So when I was purchasing my adobe export pdf sub I written a wrong email there.

Now I cant access the given email because it is wrong, and I don't know how to cancel it and start again.

Many Thanks

Kind Regards!

    This topic has been closed for replies.

    1 reply

    AnandSri
    Community Manager
    AnandSriCommunity Manager
    Community Manager
    June 12, 2018

    Hello Denesh,

    We apologize for the inconvenience caused, as per the description above, you have placed the order of Adobe ExportPDF subscription on a different/wrong email address and you are not able to access the email and the services, Is that correct?

    I have checked the records with your current Adobe ID which you have used to sign-in on Adobe forums and found that the Adobe PDFPack service is inactive and canceled and there is no other active subscription on this Adobe ID.

    I will request you to contact the Adobe support team so that the order can be associated under correct Adobe ID(email) Contact Customer Care

    I have also shared the direct contact number of Adobe support via private message, please check your email inbox.

    Feel free to update this discussion for any further assistance.

    Regards,

    Anand Sri.

    denesh43222846
    denesh43222846Author
    Participant
    June 12, 2018

    Hello.I had to purchase one more to sort out what i had

    The adobe export pdf which i bought for [Personal info removed by Mod: Email] was missling the l from the gmail. I whould like to cancel it and that i can buy a new one for my current email

    Many thxKind regards!Denes

    Note: Please don't share any personal info like email, phone number, address on Adobe forums or other social platforms.

    AnandSri
    Community Manager
    AnandSriCommunity Manager
    Community Manager
    June 12, 2018

    I have sent you a private message, please check your email inbox.

    - Anand Sri

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