Deploying Adobe Reader 11 Updates via SCCM 2012
Our organization has been deploying Adobe Reader DC and 11 updates via System Center for over a year now. Recently we've run into a problem with version 11 updates failing 100% of the time. We have a very simple set up (one System Center server, one database server, one site, etc.). None of our user accounts or passwords have changed.
We use a package to deploy the .msp from Adobe for the updates. Here is the command line we are using:
msiexec /p “AdbeRdrUpd11019.msp” /q
**note**: previously our command line used a /update switch, but that failed this time so we've changed it to /p. Results are the same.
The error code returned through System Center is:
Message ID 10006, Description 1636.
In the execmgr.log file, the relevant section reads:
| Executing program as a script | execmgr | 2/9/2017 10:33:16 AM | 1820 (0x071C) |
| Found executable file msiexec with complete path C:\WINDOWS\system32\msiexec.exe | execmgr | 2/9/2017 10:33:16 AM | 1820 (0x071C) |
| Successfully prepared command line "C:\WINDOWS\system32\msiexec.exe" /p “AdbeRdrUpd11019.msp” /q | execmgr | 2/9/2017 10:33:16 AM | 1820 (0x071C) |
| Command line = "C:\WINDOWS\system32\msiexec.exe" /p “AdbeRdrUpd11019.msp” /q, Working Directory = C:\WINDOWS\ccmcache\2k\ | execmgr | 2/9/2017 10:33:16 AM | 1820 (0x071C) |
| Running "C:\WINDOWS\system32\msiexec.exe" /p “AdbeRdrUpd11019.msp” /q with 32bitLauncher | execmgr | 2/9/2017 10:33:16 AM | 1820 (0x071C) |
| Created Process for the passed command line | execmgr | 2/9/2017 10:33:16 AM | 1820 (0x071C) |
Raising event:
[SMS_CodePage(437), SMS_LocaleID(1033)]
instance of SoftDistProgramStartedEvent
{
| AdvertisementId = "CU1200B0"; | |
| ClientID = "GUID:d28f7efe-c055-4d64-aa6a-8941f8a99504"; | |
| CommandLine = "\"C:\\WINDOWS\\system32\\msiexec.exe\" /p “AdbeRdrUpd11019.msp” /q"; | |
| DateTime = "20170209193316.703000+000"; | |
| MachineName = "5FLRPC724"; | |
| PackageName = "CU1000BA"; | |
| ProcessID = 3876; | |
| ProgramName = "Adobe Reader 11.0.19 Upgrade"; | |
| SiteCode = "CU1"; | |
| ThreadID = 1820; | |
| UserContext = "NT AUTHORITY\\SYSTEM"; | |
| WorkingDirectory = "C:\\WINDOWS\\ccmcache\\2k\\"; |
};
| execmgr | 2/9/2017 10:33:16 AM | 1820 (0x071C) | |
| Successfully submitted event to the Status Agent. | execmgr | 2/9/2017 10:33:16 AM | 1820 (0x071C) |
| Raised Program Started Event for Ad:CU1200B0, Package:CU1000BA, Program: Adobe Reader 11.0.19 Upgrade | execmgr | 2/9/2017 10:33:16 AM | 1820 (0x071C) |
| Raising client SDK event for class CCM_Program, instance CCM_Program.PackageID="CU1000BA",ProgramID="Adobe Reader 11.0.19 Upgrade", actionType 1l, value NULL, user NULL, session 4294967295l, level 0l, verbosity 30l | execmgr | 2/9/2017 10:33:16 AM | 1820 (0x071C) |
| Raising client SDK event for class CCM_Program, instance CCM_Program.PackageID="CU1000BA",ProgramID="Adobe Reader 11.0.19 Upgrade", actionType 1l, value , user NULL, session 4294967295l, level 0l, verbosity 30l | execmgr | 2/9/2017 10:33:16 AM | 1820 (0x071C) |
| Program exit code 1636 | execmgr | 2/9/2017 10:33:16 AM | 5736 (0x1668) |
| Looking for MIF file to get program status | execmgr | 2/9/2017 10:33:16 AM | 5736 (0x1668) |
| Script for Package:CU1000BA, Program: Adobe Reader 11.0.19 Upgrade failed with exit code 1636 | execmgr | 2/9/2017 10:33:16 AM | 5736 (0x1668) |
| MTC task with id {D8A35D0E-0E52-47DF-BF16-3D35A801C8E2}, changed state from 4 to 5 | execmgr | 2/9/2017 10:33:16 AM | 1820 (0x071C) |
Raising event:
[SMS_CodePage(437), SMS_LocaleID(1033)]
instance of SoftDistProgramErrorEvent
{
| AdvertisementId = "CU1200B0"; | |
| ClientID = "GUID:d28f7efe-c055-4d64-aa6a-8941f8a99504"; | |
| DateTime = "20170209193316.719000+000"; | |
| ExitCode = "1636"; | |
| MachineName = "5FLRPC724"; | |
| PackageName = "CU1000BA"; | |
| ProcessID = 3876; | |
| ProgramName = "Adobe Reader 11.0.19 Upgrade"; | |
| SiteCode = "CU1"; | |
| ThreadID = 5736; | |
| UserContext = "NT AUTHORITY\\SYSTEM"; |
};
| execmgr | 2/9/2017 10:33:16 AM | 5736 (0x1668) | |
| Successfully submitted event to the Status Agent. | execmgr | 2/9/2017 10:33:16 AM | 5736 (0x1668) |
| Raised Program Error Event for Ad:CU1200B0, Package:CU1000BA, Program: Adobe Reader 11.0.19 Upgrade | execmgr | 2/9/2017 10:33:16 AM | 5736 (0x1668) |
| Execution is complete for program Adobe Reader 11.0.19 Upgrade. The exit code is 1636, the execution status is FailureNonRetry | execmgr | 2/9/2017 10:33:16 AM | 3608 (0x0E18) |
Has anyone had any luck using System Center to deploy these updates? What method do you use? Again, it's odd that this has worked so well for us, for so long, and suddenly it has started failing. That being said, if there is any other way to deploy them we'd be interested in trying that.
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