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Participant
February 15, 2023
Question

desktop app freezes and exits all the time

  • February 15, 2023
  • 1 reply
  • 501 views

my desktop app freezes all the time and it will exit right after its been happening for like two months.

This topic has been closed for replies.

1 reply

AkanchhaS8194121
Legend
February 27, 2023

Hi @Sir Jon Rod 

 

Sorry to hear about the trouble caused. If you are still experiencing the same issue, then please try the following steps:

1- Refer to the troubleshooting steps suggested here: https://helpx.adobe.com/acrobat/kb/acrobat-dc-crashes-on-windows-os.html 

2- If this doesn't help, then, 

Run this cleaner tool to remove the existing installer and application’s file traces:

https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html 

Download the Acrobat Reader installer from here: https://get.adobe.com/reader/enterprise/

 

Let us know the result.

Thanks,

Akanchha