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Participant
October 4, 2018
Answered

Disable Highlight Pop Up Note Problem

  • October 4, 2018
  • 12 replies
  • 31342 views

Hi

My Adobe Acrobat Reader recently updated (19.008.20071) and has this absurd new setting that automatically opens a pop up note when I highlight something in the text.

I tried to uncheck the "Automatically open comment pop-ups for comments other than notes" box and it DOES NOT WORK even after restarting computer.

I tried to repair the program and not worked even after restarting computer.

The same is happening for underline and other tools that I use frequently.

The only solution that I already have is to use highlight as a quick tool, not in comment tool bar. Then this annoying pop ups just don't show up. But THIS IS FAR NOT an appropriate or final solution.

Moreover, there were also some new bugs when highlighting. Some ghosts images appeared and didn't went way when the screen updated.

That is so pathetic that I can't imagine how can someone that programmed this could put a pop up as default. This program is used by students world wide that have to read hundreds of pdf pages, highlight important parts of it and done! With NO interruption with pop ups in EACH highlight, that covers part of the text that comes next.

I have deadlines to deal with, if you don't correct this problem in maybe 2 days, I guess I must abandone Adobe and try an other app.

Thanks for the attention,

ZuccoL

This topic has been closed for replies.
Correct answer AnandSri

Hello Peterb,

I am sorry for the trouble and for the delayed response, the issue has been addressed in the latest update of Acrobat/Reader 19.010.20064, please install the latest patch from help menu of Adobe Reader/Acrobat>Check for updates, or manually from DC Release Notes — Release Notes for Acrobat DC Products

Let us know if you experience any issue.

Thanks,

Anand Sri.

12 replies

aharis92
Participating Frequently
October 5, 2018

Hi,

Thanks for reporting the issue to us. We have noted this in our backlog and will update you once the fix will be delivered.

Meanwhile, you can enable "Hide comment pop-ups when comment list is open" under commenting preferences. This will stop creating new pop ups on highlighting, underlining etc.

Regards,

Ammar

Participant
October 7, 2018

Hi, I am having the same problem. I read for university and need to quickly and efficiently highlight in different colours. With the new software update I can no longer highlight without a comment pop up appearing. I have changed the preferences to "Hide comment pop-ups when comment list is open" but this does not stop the pop ups. Please help!
Thanks

aharis92
Participating Frequently
October 8, 2018

Hi casperd83062418

Please also disable "Automatically open comment pop ups for comment other than notes". This should work

Regards,

Ammar

John T Smith
Community Expert
Community Expert
October 4, 2018

This is a public forum with "some" Adobe staff participation, use the links below to make a report

https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform for feature requests or bug reports

-or Feedback forum https://forums.adobe.com/community/creative_cloud/desktop-app/content